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Thomas Mott Osborne (right) was an American prison reformer. Before starting his tenure as the warden of Auburn Prison in 1913 and Sing Sing in 1914 he spent a week as an inmate experiencing the prison from the prisoners’ point of view. One of the first known service designers if you will.

Warden T.M. Osborne, Sing Sing (LOC) by The Library of Congress on Flickr.